Los Angeles Transfer and Storage

This company failed to honor their contract with us. On the day our goods were delivered their driver told us he was waiting for his "guy" to arrive and help him unload our goods. This is when we found out they only send one person from their company to deliver and unload. They use local movers to assist. When a local professional moving company arrived, they could not come to agreement on their fee, and they left. To solve this, Los Angeles Transfer and Storage hired two people from Craigs List to unload our goods. Unfortunately, the employee from Los Angeles Transfer and Storage got hurt on the job leaving my husband and I to unload our goods with two people hired from Craigs List. We paid for professional movers to deliver, unload and reassemble our goods. That is not what happened. We informed our moving broker who hired Los Angeles Transfer and Storage, provided details, photos and text messages of what happened, the broker immediately sent a request to Los Angeles Transfer and Storage requesting they reimburse us for the delivery portion. We made several requests asking for reimbursement, went through their CSI claims and the BBB. In the end, all we received was, "they were sorry for what happened." No refund!! All we asked for was a partial refund against the delivery fee. We thought this company was a professional service and would honor our request. We were wrong.

Move size: 4 Bedroom Home Service cost: $20000

I was not impressed with this company at all. I gave a month's notice prior to my move, and over the course of a weekend my quote had already gone up $300. I was a very small move, only furniture was my bed and 12 boxes. The agent worked with me and did what he could to get it down to $200 more which was better. I let the company know on the 8th of the month my new address, and got my stuff 3 weeks later. This I can now understand, but the communication about it was awful. I couldn't get my agent on the phone and when he'd respond in emails he was condescending and would type in all caps. Not very professional at all.  I was promised my move to be delivered on a Tuesday or wed, and it didn't show until Sat morning. They had gotten stopped at a weigh station and needed something fixed on their truck. I thought it was weird being as how a company built around driving a large truck should probably have everything in working order prior to a journey like that, but when they showed up they were in a Budget truck with a U-Haul trailer. My boxes looked like they had been shoved and were dented all over. Some items inside were broken. I am thankful I received my things eventually and nothing was stolen, but for $1200, I would have much preferred to rent my own Budget truck and deliver my stuff myself. Lesson learned!

Service cost: $1200

Excellent business. I had a very pleasant experience with the staff & they made my move very easy and stress free! highly recommend!! A year ago I decided to move from pa to ca. From the moment I contact LA transfers regarding about my situation, I knew they were the right choice. The rep was very helpful answering my questions & was empathized since I wasn't sure if my things would deliver undamaged. But as my move was completed, ally things were fine :) thank u LA transfer for being so professional and providing awesome services!!

Service cost: $950

I wanted to take this opportunity to let you know how pleased I was with the quality of service from Los Angeles Transfer and Storage team.
I was moving from LA to NY and I made a good decision in choosing this company,
From the first moment they were professional, friendly, fast, knowledgeable and most important fair and honest about the cost and time estimate necessary to move.
I can’t thank you enough for all your hard work and dedication to all aspects of my move.
 
With grateful appreciation
 
Rachel B.
 .

Service cost: $1850

It's hard to say enough good things about Los Angeles Transfer and Storage! David did my initial intake ~ he was polite, attentive and had a very good attitude overall. I was given accurate information, an estimate that came very close to the actual price ~ we didn't have enough time for someone to come out and give us a free estimate ~ and still the price was within the range we expected!! The items packed by them came through WITHOUT ANY DAMAGE at all ~ AND the delivery date was EXACTLY when they said it would be delivered!! The absolutely best moving experience I've ever had ~ it was awesome! I'd hire them again and I highly recommend Los Angeles Transfer and Storage to anyone looking for an honest, reliable and conscientious moving company!! When I first read their online reviews, I thought they'd written the reviews themselves ~ after this move, I know better ~ these guys are the best!!

Service cost: $2500