Los Angeles Transfer and Storage

This company failed to honor their contract with us. On the day our goods were delivered their driver told us he was waiting for his "guy" to arrive and help him unload our goods. This is when we found out they only send one person from their company to deliver and unload. They use local movers to assist. When a local professional moving company arrived, they could not come to agreement on their fee, and they left. To solve this, Los Angeles Transfer and Storage hired two people from Craigs List to unload our goods. Unfortunately, the employee from Los Angeles Transfer and Storage got hurt on the job leaving my husband and I to unload our goods with two people hired from Craigs List. We paid for professional movers to deliver, unload and reassemble our goods. That is not what happened. We informed our moving broker who hired Los Angeles Transfer and Storage, provided details, photos and text messages of what happened, the broker immediately sent a request to Los Angeles Transfer and Storage requesting they reimburse us for the delivery portion. We made several requests asking for reimbursement, went through their CSI claims and the BBB. In the end, all we received was, "they were sorry for what happened." No refund!! All we asked for was a partial refund against the delivery fee. We thought this company was a professional service and would honor our request. We were wrong.

Move size: 4 Bedroom Home Service cost: $20000

When I found out I had to move I was worried among many other things. I've heard horror stories of moving companies and how they treat their customers and their belongings. When the guys of Los Angeles Transfer and Storage showed up, my worries were put to rest. They were very professional and friendly. All my belongings were handled with the utmost care. My furniture and major appliances were carefully wrapped and moved out gently. All the fragile items were handled very gently as well. I am very pleased with my experience with Los Angeles Transfer and Storage and will recommend them to everyone I know!

Service cost: $20000

I was not impressed with this company at all. I gave a month's notice prior to my move, and over the course of a weekend my quote had already gone up $300. I was a very small move, only furniture was my bed and 12 boxes. The agent worked with me and did what he could to get it down to $200 more which was better. I let the company know on the 8th of the month my new address, and got my stuff 3 weeks later. This I can now understand, but the communication about it was awful. I couldn't get my agent on the phone and when he'd respond in emails he was condescending and would type in all caps. Not very professional at all.  I was promised my move to be delivered on a Tuesday or wed, and it didn't show until Sat morning. They had gotten stopped at a weigh station and needed something fixed on their truck. I thought it was weird being as how a company built around driving a large truck should probably have everything in working order prior to a journey like that, but when they showed up they were in a Budget truck with a U-Haul trailer. My boxes looked like they had been shoved and were dented all over. Some items inside were broken. I am thankful I received my things eventually and nothing was stolen, but for $1200, I would have much preferred to rent my own Budget truck and deliver my stuff myself. Lesson learned!

Service cost: $1200

We had been looking for good and reasonably priced vendors for quite some time and Los Angeles Transfer And Storage met our basic requirements and some of the more demanding ones.We found that they operated as promised in their marketing.They performed much better than another vendor we used that had larger team,but took a lot longer to ramp up on the project.I'd recommend these guys to anyone.In terms of service,Los Angeles transfer and storage has been a reliable service provider.

Service cost: $2000

I've had terrible past experiences with moving companies (things damaged, broken,etc.) huge mess so I was worried about my move again. Communication was on point as they were on time and available to help me. Not only was everything handled in a respectful and professional manner but the price was in my budget. I called many moving companies and shopped around. I usually don't write reviews but I guess after having terrible experience and then doing business with Los Angeles transfer and storage .. I would highly recommend it to anyone that's planning to move. Will use in the future!

Service cost: $4000

David at LA Transfer and Storage was great. I had planned to go with another company but he was so honest and helpfull than I changed to his truck. The packing and loading took over two and half hours. We packed 65 boxes ahead of time. David and his crew packed the HDTV, Stove, Refrig., tables, chairs, lamps, mirrors, dressers sideboard and the rest of the furniture.   At the delivery in Alabama the truck arrived at about 6:30pm. It was close to midnight before all the items were unloaded. Everything was in great shape. We are very happy that we went with Los Angeles Transfer and Storage. There were no hidden charges. We paid the amount that was quoted to us in LA. These guys are for real!!

Service cost: $5695

L.A. Transfer is an excellent moving service that I highly recommend. They moved my furnishings over 12 rooms, from the West Coast to the East Coast in less than 5 days. They were very professional, from the sales representatives, to the packers, and loaders, to the driver, they all did a great job and exceeded our expectations. L.A. Transfer did Everything they promised they would do. They were very efficient, and unbelievably fast. Our items were packed and loaded with great care. The driver was in touch with us via phone throughout his trip. Our furnishings arrived in great condition. Not one item damaged. They unloaded our furnishings in our new location in less than 3 hours, putting everything in their specified rooms. The staff was very friendly, particularly the packers and loaders. They did a great job loading, making sure we did not incur any additional cost from exceeding our allocated space. After reviewing over 15 rate quotes from 15 different moving companies, L.A. Transfer was the lowest of them all, and provided a great service, by great people.

Service cost: $4500

I would recommend LA Transfer and Storage and would not hesitate to use them again if needed. We used them twice last year.  The first time to arrange the transport of our car from the west coast to the east coast.   The second time was for the moving of our household furnishings.  Everything went very smoothly.  Everyone I dealt with from the office to the delivery of our furniture was professional and couteous.  Pickup and delivery was on time.  Communication was excellent with all involved.  Very positive experience.

Service cost: $2800

In the past few years, I have moved 3 times and I used this company all 3 times. I have moved with other companies in the past, but in all honesty, this company's reliability, professionalism, and quality service is unmatched. All 3 times, everything was done hurredly in the last minute, and they were so helpful in giving me the dates I had requested. There were no "surprise fees" or damaged objects whatsoever. Very polite, understanding, and helpful from the first phonecall to the last box. The team was very professional and operated quickly yet carefully. Carrying heavy things through tight spaces and up/down stairs, they made sure everything was packaged properly and ready for transfer. The supervisor was very helpful, and made sure everything was sent to the right room in the new location. I was personally behind schedule, but with many thanks to these guys I was right on schedule by the end of the move. This is the most definately the best moving crew there is. See for yourself! .

Service cost: $4000